BOOKING365

  • Reservation View

    Daily view only:  When the mouse is over the name in the time table, the summary of each reservation is displayed

    Send reminder messages

    • Select date to send reminder messages to the customers
    • The customers will receive reminder SMS or Email (depends on setup)

    Alert Tag

    • (1) New reservation : Display new reservation has made to the admin.
    • (2) Paid reservation : This reservation has paid by credit card. if you do not see this icon on any tee-off time, It is made by admin from phone call or customer on site.

    Manage reservation

    • (1) Send confirmation again : Send confirmation email or SMS again to the customer.

    • (1) Confirm Online Booking : Hide icon on daily reservation view
    • (2) Cancel (Release Hold) : Cancel reservation requested by the customer, There is no Penalty.
    • (3) Cancel On Same Day (Capture Hold) : Cancel reservation requested by the customer. But, there is Penalty
    • (4) No show(Capture Hold) : Cancel reservation and put the name on the no show list. also, there is Penalty : If you have a note for no show list, you can cancel this reservation and send a message that you are in a no show list.
    • Send this message for the customer
    • (5) Release Hold only (After check-in) : Release deposit.
    • Now, you can see the name on the no show list
    • The customer who is on the no show list can not book again until admin remove the name on the no show list.

    Make a new booking by admin

    • Click any time slot to make tee-off start.
    • Fill out the form.
    • Quick way to fill input boxes with dummy data: Click ‘autocomplete’ botton and just select ‘playtime.’
    • Find a customer who has already filled out a waiver by ‘Search Customer’. Type in a phone number or name and select the name on the list, then click anywhere on the page to set the customer’s name and phone number.  
    • When you uncheck ‘SMS for confirmation notification’, customer will net get any messages from us.
    • If you can’t select play time you want, change the tee-off time. (If you can’t select, that means there is another boooking after your time slots).

    Details of booking

    • Click any customer name on the booking table or mouse over on the name to see a summary of the booking.

    Update booking information (tee-time, playtime, etc.)

    • Whenever a tee-off time or playtime changes, updates are sent through text messages to the customer (when SMS notification is checked)
    • When you need to update the tee-off time, click the ‘Select available tee time’ button.
    • Select the new date and tee-off time you want to change.
    • Don’t forget to select playtime again.

    Manager